Refund policy
Honey Moon Farms - Refund & Return Policy
Effective Date: 01/01/2025
At Honey Moon Farms, we take pride in offering high-quality, locally sourced honey and handcrafted beeswax products. If you are not completely satisfied with your purchase, we are here to help!
Refund & Return Eligibility
- Non-Returnable Items: Due to the nature of our products, we cannot accept returns on perishable items (e.g., honey, skincare, or food-related products) for safety and health reasons.
- Damaged or Defective Products: If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery for a replacement or refund.
- Unused and Unopened Items: If you wish to return an unused and unopened non-perishable product (e.g., beeswax candles, wraps, or accessories), you may do so within 14 days of receiving your order. Customers are responsible for return shipping costs.
How to Request a Refund or Exchange
- Contact Us: Email us at shelby@honeymoonfarmstx.com with your order number and a description of the issue.
- Provide Proof: If the item is damaged or defective, please include clear photos of the product and packaging.
- Resolution Options: We will offer a replacement, exchange, or refund, depending on the issue and product availability.
- Processing Time: Approved refunds will be processed within 5-7 business days to the original payment method.
Non-Refundable Situations
- Opened or used products (for health and safety reasons)
- Custom orders or special-request items
- Orders past the return window
- Shipping costs (unless the return is due to our error)
Need Help?
If you have any questions about our refund policy, feel free to reach out. We appreciate your support and strive to provide the best customer experience possible!
📍 Honey Moon Farms
🌎 www.honeymoonfarmstx.com