Honeymoon Farms TX – Contact Policy

Effective Date: 01/01/2025
Last Updated: 01/01/2025

At Honeymoon Farms TX, we value our customers and strive to provide clear and timely communication. This Contact Policy outlines how we handle inquiries, response times, and the best ways to reach us.

1. How to Contact Us

Customers and business partners can reach us via:
📞 Phone: 210-294-3778 (during business hours)
📧 Email: shelby@honeymoonfarmstx.com
🌎 Website: www.honeymoonfarmstx.com (Contact Form Available)
📱 Social Media: (Instagram, Facebook, etc.)

2. Response Time

• We aim to respond to email and website inquiries within 24-48 business hours.
• Phone support is available during our posted business hours.
• Social media messages will be responded to as soon as possible, but for urgent matters, we recommend using email or phone.

3. Business Hours

🕒 Monday – Friday: 8am-5pm
🕒 Saturday – Sunday: 8am-3pm 

4. Inquiry Types & Expected Response

• General Questions & Product Inquiries – Response within 1-2 business days.
• Order Issues & Returns – Response within 1 business day (see Refund Policy for details).
• Wholesale & Business Collaborations – Response within 3-5 business days.
• Urgent Matters – Please call us for immediate assistance.

5. Communication Etiquette

We are committed to friendly, professional, and respectful communication. We expect the same from our customers. Inappropriate language, threats, or abusive behavior will result in immediate termination of communication and possible refusal of service.

6. Changes to This Policy

Honey Moon Farms reserves the right to modify this Contact Policy at any time. Updates will be posted on our website.

For any further questions, feel free to reach out using the provided contact methods! 🐝✨